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Legal Framework Governing Your yes66 Account

This page sets out the legal basis under which yes66 operates your account and processes your data. Access to yes66 is available where local law permits — if you are in Malaysia and your use is lawful, these terms apply to you directly from…

Account terms apply from registrationData handled under applicable lawContact rights clearly statedAvailable where local law permits
yes66 Legal Framework Governing Your yes66 Account
LEGAL CONTACT PATHS

Reach Us About Legal or Account Queries

If you have a question about how your data is used, want to request a change to your account information, or need to raise a dispute, our support team handles legal and account queries directly. Reach us through live chat inside your account dashboard, via email at our registered support address, or through the contact form on this page. Response times vary — complex legal requests may take longer than standard account questions.

Live Chat Access live chat from inside your account dashboard. This channel handles account, payment and policy queries, including rights requests related to your personal data.
Email Support Send detailed legal or data requests to our registered support email. Include your account username and the nature of your request so we can route it to the right team.
Contact Form Use the on-page contact form for formal legal enquiries. We log every submission with a reference number so you can track the status of your request.
ACCOUNT SECURITY STANDARDS

How yes66 Protects Your Data and Account

Account security and legal compliance sit on the same foundation here. We apply encryption across login, payment and account data flows so that your credentials and linked wallet details — whether that is your Touch 'n Go eWallet account or your Boost wallet ID — are not exposed at any transfer point. Verification steps are required before any withdrawal is processed, protecting your account from unauthorised access.

Data Handling

Personal data collected at registration is used only for account operation, identity verification and fraud detection. We do not share it with marketers or unaffiliated third parties under any circumstance.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your language and layout settings. No tracking cookies are placed without your consent on first visit.

Account Retention

Active account data is retained while your account remains open. After closure, we retain only what applicable law requires, then permanently delete or anonymise the remainder within the statutory period.

Rights Requests

You may request a copy of your stored data, ask us to correct inaccuracies, or request deletion where law allows. Submit these requests via email or the contact form; we respond with a reference number.

Common Legal and Policy Questions

These answers cover the questions we get most from Malaysia account holders about their rights, how we store data and what happens when policy changes occur. If your question is not here, contact us via live chat or email.

Access depends on local law and is available where local law permits. If your use is lawful in your region, the account terms on this page apply to you from the moment you register.

We collect your name, contact details, device identifiers and payment references — including those linked to Touch 'n Go eWallet, Boost or GrabPay — for account management and fraud prevention only.

Account data is retained while your account is active. After closure, we keep only what applicable law requires and then securely delete or anonymise the remaining records within the required statutory window.

Send a data access request to our support email or via the contact form on this page. Include your account username. We will acknowledge with a reference number and fulfil the request within the legally required timeframe.

We send a notification to your registered email before changes take effect. Continued use after the effective date means you accept the revised terms. You may close your account before that date if you do not agree.

No. Payment identifiers — including your DuitNow or FPX transaction references — are used solely to verify your deposit and withdrawal records. They are not sold or passed to unaffiliated parties.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.