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How yes66 Handles Your Personal Information

When you open an account with yes66 and fund it through Touch 'n Go eWallet, Boost or GrabPay, you share personal and payment data with us.

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yes66 How yes66 Handles Your Personal Information
REACH OUR TEAM

How to Contact Us About Your Data

If you have a question about what data we hold on your account, want to correct an error, or wish to submit a deletion request, our support team is the right first step. You can reach us through live chat on the yes66 site, by email, or through our messaging channel. We aim to acknowledge every data-related request and respond with a clear outcome — no vague replies.

Live Chat Start a live chat session directly from the yes66 site. Identify yourself with your registered account email and describe your data request clearly.
Email Support Send your privacy or data request to our support email. Include your account username and the specific data point you want accessed, corrected or removed.
Messaging Channel Use our messaging channel for follow-up on an existing data request. Quote your original ticket reference so our team can pick it up without delay.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

Protecting your account starts with how we store and transmit data. SSL encryption covers all connections between your device and our servers, so information you enter — including payment credentials for Touch 'n Go eWallet or Boost — is not exposed in transit. We also use cookies and session tokens to keep your account logged in securely across visits, and these can be managed through your browser settings at any time.

SSL Encryption

Every connection to yes66 runs over SSL. Your login credentials, account details and e-wallet payment data are encrypted end-to-end before they leave your device.

Cookie Management

We use session cookies to maintain your login state and measure site performance. You can review or clear these through your mobile or desktop browser settings at any time.

Data Retention

Active account data is retained while your account is open. After closure, we keep only what applicable financial regulations in supported regions require us to hold.

Access Controls

Only yes66 staff with a verified operational role can view your personal data. Access logs are maintained internally, and permission levels are reviewed on a regular basis.

Common Questions About Your Privacy at yes66

Below are the questions our account holders ask most often about how yes66 handles personal data. If your question is not covered here, contact us through live chat or email and we will respond with a specific answer for your situation.

We collect your name, email, contact number and your chosen payment method — such as Touch 'n Go eWallet, Boost or GrabPay — along with session and device data when you browse the site.

Payment identifiers are passed to the relevant payment processor to complete your transaction. We retain only the minimum reference data needed to reconcile your deposit or withdrawal history.

Yes. Submit a data access request via live chat or email using your registered account email. We will confirm receipt and provide a response within a reasonable timeframe, subject to verification.

Contact our support team with a deletion request. We will action it for data we are not required to retain under financial or legal obligations in the regions where we operate.

We do not sell your data. Information shared externally is limited to payment processors like Touch 'n Go eWallet, Boost and GrabPay, and only to the extent needed to process your transaction.

Session cookies keep your login active securely during a visit. You can clear or block cookies through your browser, though doing so may require you to log in again on your next visit.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.